1. Which app this applies to
This page applies to ARevo Scanner by ARevo: the website arevoscanner.arevo.net and the Android app ARevo Scanner (com.arevo.scanner) on Google Play. The account is the same on the web and in the app, so deleting it removes it from both.
2. How to request deletion
- Write to legal@arevo.net from the email address you signed up with. That is how we check the account is yours.
- Put "Delete account" in the subject line. You do not need to give a reason.
- If you have an active Pro subscription, it is cancelled together with the account and you will not be charged again.
- We will confirm by email that the account has been deleted, within 30 days at most.
3. What is deleted and what is kept
- Deleted: your account, your email address and your password (stored encrypted).
- Deleted: your analysis history (file name, detected type and date), together with the account.
- Analysed files: there is nothing to delete. They are uploaded to our server, processed in memory and discarded when each analysis finishes. They are never stored.
- Kept only if you paid for a Pro plan: billing records (amount, date and the email linked to the payment) for 5 years, as required by tax law. Card details never reach us: Stripe handles them under its own policy.
If you only want to clear your history, you can do it yourself from the history panel, without deleting the account.